Frequently asked questions for ordering, care, and finish options. If you’re looking for Size & Color Charts, click here otherwise feel free to email us with any questions you may have. We’re here to help!
ORDERING & SHIPPING
We accept payment via PayPal, check, and money order. An email will be sent immediately to you at the address provided with your order details. You will be notified via email every time the order status changes. We handcraft each item per customer in the order they were received unless specified in the product description. Emails are normally sent when:
- Order Received
- Payment Received and Confirmed
- We begin crafting your order
- Your order is ready to ship
- Your order is in transit (with receipt and/or tracking numbers normally via USPS)
- Delivery confirmed via shipper
All orders are shipped in plain packages with ‘KitB’ as the sender. Please allow up to 6-8 weeks for shipping (International deliveries may take longer). Undeliverable packages subject to any and all re-delivery fees.
In an effort to be more environmentally conscious and earth friendly, we will reuse packaging and packing materials when available. Every effort will be made to return items shipped to us in the same boxes they arrived in if not badly damaged.
Oils, greases and solvents destroy latex and rubber. Keep all latex garments away from oils, hand creams, most polishes and leather (leather contains oils).Avoid prolonged exposure to excess heat, sunlight and humidity, which can discolor and degrade the integrity of latex. Some silicone lubricants can leach into and unglue seams if not washed off after each use. Make sure any lubricant you may choose to use is latex compatible. Light colored latex rubber can permanently stain when it comes in contact with copper, brass, or bronze. This includes handling copper pennies and then touching latex! Be extremely careful around candles, cigarettes, or other open flames- Latex is flammable! We can not and do not take responsibility for damage to latex garments caused by improper use or misuse
Dressing and Undressing
Take care when dressing and undressing! Latex does stretch to a point but do not over-stretch as it will tear. Long fingernails, jewelry or other sharp objects can damage latex. Talcum powder, latex compatible lubricants, baby powder or liquid dressing aids make dressing easier, particularly with tight-fitting items.
Washing and Drying
Latex, like other types of clothing require regular care. Make sure to wash your latex garments each time you have worn them. If necessary add a little mild soap to lukewarm water and then rinse well in warm water. Hang the garment up and allow to dry completely. It may be necessary to turn it inside out to facilitate the drying process. Once completely dry the garment should be lightly powered with talcum or unscented baby powder on the inside. Thin latex tends to stick together after washing. A very light latex polish could be applied prior to storage.
Store latex clothing in a dark, cool, dry place, preferably on wide clothes hangers or loosely folded. Store light and dark colors separately. Some darker colors can bleed into lighter colors, permanently discoloring it.
For manufacturing reasons, new latex garments will arrive with a fine layer of powder on them unless you choose the pre-shine option at checkout. This can easily be removed with a quick rinse and polish. The most commonly used products are latex polishes. These will give your garments a matte shine. Spray a little polish on the garment with a pump spray bottle and distribute it evenly with a soft cloth. After a short drying period the garment will be ready. For a brighter, more intense shine, silicone sprays are the most suitable. Be sure to follow the manufacturer’s instructions carefully and be sure they do not contain any petroleum distillates or oils.
A permanent chemical surface treatment that reduces the need for liquid dressing aids and powders. Perfect for catsuits, shirts and other hard-to-get-into items. For more information, check out our Chlorination FAQ
Latex is a natural product that some people are allergic to. Before considering a purchase, be sure to test if you are allergic to any form of latex. While dressing up for fun and pleasure may be part of the fantasy, a trip to the emergency room would certainly kill any good mood instantly. Chlorination may reduce adverse reactions and we will happily provide small samples for you to test for irritations.
REPAIRS & ALTERATIONS
We can also repair most crafted latex outfits and accessories from a small hole all the way to replacing a zipper that has come loose. Please contact us for quote as the prices below are just average costs meant for estimation.
- Small Patch (Less than 3″x3″) – $15
- Large Patch – $25
- Replace a Sleeve – $40
- Replace a short zipper (12″ long) – $20
- Replace a medium zipper (24″ long) – $40
- Replace a long zipper (48″ long) – $80
- Fix a zipper that has come off track – $15
- Replace eyelets/studs/snaps – $15
- Add appliques or stripes – Starting at $20
- Laser-cut applique – Contact us for pricing
We do not repair molded latex (especially gloves) but can make modifications n some instances. All repairs are done thoroughly and professionally but we cannot guarantee repairs on non Kink in the Box items.